EasiOps
Privacy policy: EasiOps for WhatsApp Web
Last updated 9 November 2026 (lead notifications added)
EasiOps for WhatsApp Web is a Chrome extension for Easigrass franchises that use EasiOps (easiops.co.za). It shows the EasiOps customer that matches the WhatsApp Web chat you have open, lets you add or update that customer, save chosen messages to their EasiOps history, and place message templates in the WhatsApp message box. It only works with an access token issued by a franchise's EasiOps office administrator.
What the extension reads
On web.whatsapp.com it reads only the chat you have open: the name shown for the chat, its phone number, and the text, time and sender of messages currently shown on screen. This is read inside your browser. It does not read other chats in the background.
While WhatsApp is visible, it also checks EasiOps every 15 seconds for your franchise's leads. The sidebar can show the client's name, contact details, address and requirements. Lead details remain in memory, not extension storage. Opening a lead saves its read status in EasiOps for the administrator who owns the extension token.
What it sends, and where
Information is sent only to EasiOps at easiops.co.za, over an encrypted connection, using your franchise's token:
- the open chat's phone number, to look up the matching customer;
- customer details you type or confirm (name, contact person, phone, email, address, lawn size, notes) when you create or edit a customer. Details the sidebar suggests from the chat are found inside your browser and are only sent if you save them;
- the text, time and sender name of the messages you tick and choose to save;
- booking details you enter (type, date, time, length and notes) when you create a booking. EasiOps then adds it to the franchise calendar and, only if you tick the option, emails the customer a confirmation.
Saved information becomes part of that franchise's customer records in EasiOps and is only visible to that franchise's authorised staff. The franchise is responsible for its customers' information under the Protection of Personal Information Act (POPIA).
What it stores on your computer
Chrome's extension storage on your computer keeps the EasiOps address, your access token, any phone numbers you linked to a chat by hand, and whether the sidebar is open. Uninstalling the extension, or choosing Disconnect in its settings, removes the token.
What it does not do
- It never sends WhatsApp messages; you review and send every message yourself.
- It has no advertising, analytics or tracking, and does not sell or share information with anyone else.
- It runs no code downloaded from the internet. API requests go only to EasiOps. When you explicitly click Open WhatsApp for a lead, their number and your prepared message are passed to WhatsApp Web to open that chat; you still send it yourself.
The use of information received by the extension adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements.
Your choices and contact
An office administrator can revoke any extension token at any time in EasiOps under Settings → WhatsApp Web extension. To ask about, correct or delete customer information, contact the Easigrass franchise you deal with, or email somersetwest@easigrass.co.za.
EasiOps for WhatsApp Web is not affiliated with, endorsed by or sponsored by WhatsApp or Meta.